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Innovative Senior Care by Brookdale

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Susan Barina
    ★★★★★ 3 months ago

    We had a very similar experience as described in Stacey's review below when my dad was in the Skilled Nursing/Rehab facility following a hospital stay in November 2016. My dad had moderate dementia at that time with sun-downing behaviors that became much more pronounced while he was there due to the added confusion of an unfamiliar place and people. They were not equipped to handle this despite their assurance that they often dealt with Alzheimer/dementia patients. When I toured the facility (which is attractive, bright, and clean) before making a decision and asked specific questions about fall prevention, I was assured that they have procedures to minimize fall risk as much as possible. This was an issue with my dad and his memory/confusion problems - he could not remember that he needed assistance to get up and get around (since just a couple weeks before he had been maneuvering independently), and we did not feel that fall risk was minimized as they had assured. Their solution for the cognitive and falling issues was to suggest that WE hire an outside private care agency to provide one-on-one monitoring around the clock while he was there - which we did - at great expense - for peace of mind and because there seemed to be no other options offered. That helped, but we were disappointed it was needed since he was already in a facility that was supposed to be caring for him. Communication and problem-solving were lacking; we felt like WE had to initiate communication in several instances and also try to come up with ideas to make some situations better - this left us scratching our heads since we were not the experts in this type of care - we thought they were! The rehab sessions were very good and progress was made, but at only about an hour per day, without follow-up the rest of the day from other staff to encourage more walking, etc. - that progress was limited. They did offer quite a few optional activities during the day which would be great for people who were mentally capable of organizing and scheduling themselves, but that was not the case here. The food was really good and helped my dad regain some much needed weight. Many of the nurses and caregivers were extremely helpful, caring, and hardworking, which we did appreciate. But if your loved one is placed here and cannot speak up for themselves well, I would suggest you have someone with him/her there most of the time - either rotating family members or hiring outside help like we did. Those weeks were very stressful, and when my dad moved from Brookdale Skilled/Rehab into nearby Arden Courts of Westlake Memory Care Community, he was much happier and we were much more at ease with Arden Court's understanding of dementia issues that appeared lacking at Brookdale Skilled.

  • Nancy Jesina
    ★★★★★ a year ago

    The administration in the assisted living is not very good. There are many times that only 1 or 2 aides are on the floor to help 54 residents. Then no showers are given, residents are gotten up early, they are left to sit in the dining room after their meals for up to an hour. This has happened to my mother on numerous occasions and generally occurs on the weekends. The aides are so overworked because there aren't enough scheduled but they are very good to the residents. I have had meetings with upper management and was assured that things would be changed. Unfortunately nothing has changed. This is one of the most expensive facilities in the area. There is an annual increase every year for rent which certainly is not reflected in the number of aides or services provided.

  • Marti Damm
    ★★★★★ a year ago

    My 87-year-old mother was in the skilled nursing facility after a horrible car accident. The nurses and aides were kind, professional and very attentive to her needs. My mother, a former RN herself, was impressed with the care she received and especially with the physical and occupational therapy she received. My siblings and I were impressed with the dedication of every employee we encountered. No request we made was ever denied and they made us feel very welcome. I would not hesitate to recommend this facility to anyone in need of skilled nursing care. Our experience over the two months mom was there was very positive.

  • stacey selman
    ★★★★★ 2 years ago

    My father is a Parkinson's patient that was put into this facility for skilled nursing and rehabilitation from a week long stay at the hospital. Brookdale Westlake is understaffed and offers mediocre to just above average care of its residence. If your loved one is lucid and can speak for himself or herself, and can tell you what goes on in the facility, then this is a wonderful place for them. If your loved one is like my father, who cannot vocalize his feelings, or needs, then this is DEFINITELY NOT THE PLACE!!!!! I came to visit my father two days after he arrived, and he was sitting in his wheelchair in wet clothes. The 'nurse' who was attending him was rude, and dismissive. Only when I asked that he be changed, did she show any concern at all. These facilities are being paid premium dollar to make sure that the residents are cared for in the rare absence of family. But my recent experience in the past week has been, that if you think the staff really cares at all about your family member....think again. The only hope that you have for good care is if your family member is either, 1)drugged to be compliant, 2). compliant and passive by nature .3).completely coherent of what's going on and can communicate this to you, 4). Your loved one has private care in his/her room 24/7. (which kind of defeats the purpose of the facility)? I have no confidence that my father is being cared for respectfully in this facility. Are his basic needs being cared for? Yes. But My observation is that the staff is lazy, unsympathetic, apathetic, and only there for the paycheck. My father was labelled, "combative"; so the staff's solution was to give him heavy drugs without permission.. In reality, he just needed to go to the toilet, and was trying to get up on his own to go. (They are supposed to assist him to the bathroom every two hours or so, which they claim to do, but which has never occurred). They prefer to leave him in a wet diaper because it's easier on the, 'staff'....They characterized this as, 'combative'. Just because they put him in a diaper, he is supposed to revert back to infantile behavior? His natural impulse is to get up and go to the bathroom on his own. His dementia causes him to not understand that he can't just 'walk to the bathroom' like he has always done. He is in the advanced stages of Parkinson's Disease and his motor skills are very weak. The best feedback we could get was that he needed to be moved. He is an excellent match for the Brookdale Lakeway Memory care Facility, but they turned him down. When asked why, they would not give an answer. These places are under regulated and need to be under the same scrutiny as day care centers are today. These facilities are expensive They are money makers to the max! And judging by this facility, the bottom line and profit is ALL they care about.

  • Colleen Glending
    ★★★★★ 2 years ago

    i work here and i love it. the residents are so nice and the staff is sweet.




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