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Welcome House Home Health

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  4. Westlake
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    Worked for Welcome House back in 2012 thru 2014. The rate of pay is AWFUL. Staff is nice, however, and training for medicine administration the DSPs needed to be longer than 5 days. Should have a nurse or a certified medication aid to give meds.

  • ★★★★★ a year ago

    I usually do not write reviews, but considering the nature of Welcome House's business I felt it was necessary this time. Welcome House, Welcome House where do I begin? This has become the type of agency where people drop their loved ones off when they want them off their hands, and that would be fine except the level of care and professionalism is seriously lacking at Welcome House. The staff members are so underpaid that the majority of them have nonchalant attitudes when it come to the care of the clients. To be honest, they just don't care. Staff members constantly undercut each other and make false allegations of abuse toward clients because the pay is so low it affords them the opportunity for overtime. The real issues such as upper management stealing from the clients, go unreported. The things that go on in the homes are truly sad. The staff members are more concerned with each other's personal lives then the clients. Everything from theft to neglect happens in the homes to the clients, and if a staff member that truly cares for the clients speaks out, they run the risk of losing their job. Upper management and the nurses are the sorriest excuses for so called "professionals" that I have ever seen, but they have been in their positions so long that when something wrong is reported nothing is done. There are so many thing wrong with this agency on so many levels that I could write three or four reviews. I hope the proper individuals that have the authority to initiate change conduct a proper investigation on Welcome House and staff. In no way am I a "disgruntled employee" I've moved on to better, but my heart goes out to those whose care is put in the hands of incapable, uncaring staff who's only concern is how they can benefit from the clients they are supposed to care for. If you have a loved one that needs care, consider Koinonia, or New Avenues to Independence. If I had a loved one in need, I would not even consider Welcome House.

  • ★★★★★ 2 years ago

    My Exprience with Welcome My eepierence with Welcome house has been fine execpt for people like Karen who works on Bunts Road,she's too much of a Nag.And Bobbi Burkey,and the way she handles the clients money for them,when she's not good with money herself.Other than that I love being with Welcome House.

  • ★★★★★ 12 months ago

  • ★★★★★ a year ago

Welcome House Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Welcome House Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.

This
Agency

OH
Begins Patient Care in Timely Manner:

83%

90%
Teaches Patients or Family About their Drugs:

93%

92%
Checks Patients Risk of Falling:

96%

98%
Checks Patient For Depression:

86%

95%
Checks on Patients Flu Shot:

50%

65%
Checks on Patients Pneumonia Shot:

83%

69%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

OH
How Often Patients Improved Walking:

43%

50%
How Often Patients Improved Getting Out of Bed:

9%

14%
How Often Patients Improved Bathing:

7%

11%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

82%
How Often Patients Improved Taking Medication by Mouth:

0%

44%
How Often Patients Had to be Admitted to the Hospital:

0%

15%
How Often Patients Needed Urgent Care From the ER:

0%

13%
Pageviews Total:

14%

0%
Pageviews From Search Engines:

0%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Welcome House Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Welcome House Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:n/a *

88%
Communicated Well With them:n/a *

85%
Discussed Medicines Pain & Home Safety:n/a *

83%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:n/a *

77%
Completed Surveys:n/a *51,863
Response Rate:n/a *

31%
* No survey results are available for this period.

Cities Served by Welcome House Home Health

Welcome House Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Bay Village, OH
Cleveland, OH
Euclid, OH
Lakewood, OH
North Olmsted, OH
Olmsted Falls, OH
Rocky River, OH
Westlake, OH



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