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Choice Home Health, & Choice Hospice

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Overall Rating 3.9 / 5.0 ★★★★★

  • Janice Brown
    ★★★★★ a year ago

    I started receiving care from Choice Care back on May 25, 2016. When the first nurse showed up, everything was alright. She explained the reason she did thing a certain kind of way. Then I was sit up with another nurse on June 7, 2016. This nurse would contact you about 15 minutes before she would arrive. Times when she wasn't coming, I was not even notified. I was told that I was to be available whenever. Then it got to the point she would call me the morning of her visit and advise me to do it myself and she will see me the next visit. Sometimes she shows up and others she don't. This past week she came 7-1 and I haven't seen her since. Another nurse showed up Friday 8, 2016. Monday 11, 2016 no one showed up, I had to change it myself. She called the next day at 11:12 am and said she was on her way that when I informed her that I was out and would return around noon, but I wouldn' t be leaving again at estimated time of 1:05pm, due to the fact I had another doctors appointment at 1:20pm. She calls me at 1:27 and tells me she's outside my door. She said we will just have to make it up some other day. I called the home office and inform them that I was due at the hospital at 7:00am and I needed some vac dressing supplies. They got in touch with her and she told me I had been released. My first time hearing it after I question my bill about the days she didn 't show up.

  • Diane Cothran
    ★★★★★ 7 years ago

    I also agree w/below comments about the NURSES...they ALL smell of cigarette smoke!!UPDATE - My family did not want to change hospice service because we didn't want any more changes in dad's care...BUT today we have had enough and should have changed hospice a year ago. My dad's health has really declined which we knew it would but the care continues to decline...our 24 hr care aide that we pay personally tells us more about comfort care aides for my dad than choice hospice....we ask for gloves and thickener for my dad's food yesterday at 5pm...been out for 4 days...they stated they could bring out this afternoon????? This afternoon?????? What about 4 days ago YOU notice the need and bring out the following day?????? TERRIBLE NURSES!!! My dad has been with Choice Hospice for several months now. They have changed his nurse several times and have went days w/o even going to see him. You have a choice of Hospice providers and just because your doctor sets you up with a service doesn't mean you have to keep them!! My aunt brags about her Hospice she had when my Uncle was critically ill and how much they helped both her and my uncle....Choice doesn't even know whats going on w/the patient!! My dad has had an infection for weeks and finally recieved an anti-biotic today!! Don't chose Choice!

  • A Google User
    ★★★★★ 7 years ago

    My father died in March of this year. His decline came on suddenly and unexpectedly. His "process" of dying was hard on us as he was in pain and struggling. I felt I was in a crisis situation - confused, unprepared, with a myriad of decisions to make. Choice was our hospice. The nurse came in quickly, efficiently and professionally. She helped tend to the immediate needs of my father. She also helped me navigate care options and explained things to me. Because of a medication situation, I also received calls from the Nursing Director at the headquarters, letting me know what was going on with respect to medications. The Chaplain was a tremendous source of support. This was a compassionate, professional team of care. As I reflect on all the memories of his dying and that difficult, messy and emotional time, what sticks out to me now was the dignity he was given in his final hours by one individual. That person was a Choice nurse. I will always recommend them.

  • A Google User
    ★★★★★ 7 years ago

    My husband's family has had difficulty in bringing up conversations about our aging grandparents. They need more care, but not all of the family members agree on how to proceed. I talked to Umi, the owner of Choice, and she gave me some helpful tips on how to help the family come to agreement on what we should do. She did that on her own time - out of compassion and concern.

  • A Google User
    ★★★★★ 7 years ago

    I don't concern myself with the marital status of the owner of a company, I am interested in the quality of the care. CHOICE has served both my father-in-law and mother-in-law over the last 3 years. My husband and I had no experience in this field, Umi and 3 of her staff sat and discussed options and care facilities as well as state and federal regulations. We would have been lost without that session which helped us understand this tedious process with the elderly. Since then my in-laws have been treated for everything from wound care , physical therapy, health visits, medication training and nursing. One of the most important things the nurse found that we had not is that despite assuring us that she was taking her medication the nurse discovered she had not taken it for over a week. She was able to set her up with a specific system where she had visual cues as to whether or not they had been taken properly. In addition a notebook was utilized for the nurse and us to pass information back and forth. We never had any problems with their care and found CHOICE not only helpful but efficient and responsive. I am sure whatever transitions the agency may or may not be going through that CHOICEs first priority will be the care of its patients. Connie

Choice Home Health, & Choice Hospice Services

  •   Hospice
  •   Home Care

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