St. Luke's Hospital & Health Network
About St. Luke's Hospital & Health Network801 Ostrum Street
Bethlehem, PA 18015
Service Area for St. Luke's Hospital & Health Network
Overall Rating 3.5 / 5.0 ★★★★★
C. C.★★★★★ a month ago
My child was taken to St. Luke's Bethlehem by ambulance on 8/14/17. I would have given zero stars, but emergency department doctors we saw were good, nurses were great. It took 3 HOURS to locate Tami, the "crisis" person and when she finally was found, she walked into the room and told us "I don't know why you even came here". I won't post my child's private health information here, but it was obvious why we were there and that we were in dire need of help. Tami's demeanor suggested we were bothering her. She handed us a printout and said "Here is a Google search of local services to contact". We told that we needed help NOW. She took our insurance information and said she'd be back. I had to ask a nurse to find her over an hour later when she still hadn't returned. She told us the best facility for our child did not take our insurance WHICH WAS A LIE as we found out 2 days later when we took him to a different hospital and their crisis team actually did their jobs (with a very positive attitude) and got our child into that facility. So we spent over 6 hours in the ED for Tami to tell us there was nothing she could do, when there was actually help available but she was too lazy to do her job properly.
Jacqueline Muqui★★★★★ a month ago
My niece was here for 4 days for a rare spinal inflammatory disease. St. Luke's Hospital did not process any blood work. The staff continuously said they would give her prescribed medication to combat muscle spasms and nerve pain but would only come back with more morphine! St. Luke's Hospital did not bathe her or administer any physical therapy the entirety of her stay. It got to the point where we decided to remove her from St. Luke's Hospital and only then did a patient advocate show up! Unfortunately the move to next hospital was done causing excruciating pain to my niece because of the severe muscle spasm s and nerve pain since she was off her medications. Disgusting Hospital and disingenuous Physicians and Staff! KEEP YOUR LOVED ONES AWAY!
Tina Sottosanti★★★★★ 3 weeks ago
Beware!!! I've gotten billed a couple of times for a surgical or emergency room procedure depending on which time you look at. Although I was NEVER in the ER and the procedure I had done was nothing remotely considered surgery. The people in billing, my insurance company and their own staff have told me it's ridiculous but no one can seem to figure out how to fix it. In fact 1 of the other bills I've already paid for was for a procedure that couldn't even be done because of the incompetence of one of their doctors. When I complained I was told by both the spu nurses and the doctor himself this wasn't the 1st time it's happened. Not only did I have to pay for it anyway but then again to have it redone. They sent me hardship papers that doesn't care about your expenses, just earnings. They do want to see 3 months worth of bank statements even though I explained we pay everything heavily by credit card. I finally said I would just make payments and bc the bill isn't high enough they won't accept anything less than 100$ a month. The staff is great but if you go there be PREPARED TO PAY BIG TIME!!!
Michael Pflugfelder★★★★★ a month ago
If I could leave 0 stars I would. I recently had to have a CT scan. After scheduling I asked how much it would be for me to have the scan with my insurance. Billing told me they don't know until the bill my insurance. Well the CT scan was offered through my doctor's office without billing my insurance for $250 and a radiology center was $150 with my insurance I felt comfortable going in. They billed my insurance for over $2,000 and then sent me a bill for almost $800. I will NEVER go to Saint Luke's again for anything.
Arlene Wolfe★★★★★ 4 months ago
I have been to both Anderson campus, and Ostrum campus. Anderson was better, hands down, but only because of one night nurse at Ostrum (she was a horrid disrespectful creature). the staff is attentive to ones needs (for the most part), and the food is good. What more could one ask for!? The folks that left poor reviews have zero understanding of how the hospital system works, nor do they have even a 3rd grade education based on the spelling and grammar. Take the negative reviews with several grains of salt due to them being jaded. St. Luke's has been a good choice for me...better than the "other" regional choice!