AdvaCare Home Services
Service Area for AdvaCare Home Services
Overall Rating 1.0 / 5.0 ★★★★★
Tim Gallina★★★★★ in the last week
This review was initially a 1/5 star review. I was very frustrated with the quality of the masks deteriorating over the years and the difficulty in changing equipment due to a lack of information being provided. Shortly after posting that message the owner and operation manager both called me and asked my advice on things they could do to better my experience. Although I feel they may have some growing to do as a company, I feel their drive and sincerity towards the care of their customer is unquestionable. Kelly, the therapist on my account, has always been an absolute pleasure. Where I feel they may not be the best business men and women, they are very good at being therapists, medical professionals, and suppliers. I asked them to be more open with model information, model availability, and some form of system where we can quickly change equipment or get information on when our equipment will be available WITHOUT having to make and appointment. I am looking forward to seeing what they do as a company in the future and am very impressed they took the time to call me. As you can see this review is now a 4/5: much better but still a little space for improvement ;)
Faith Baker★★★★★ 5 months ago
I hate dealing with the employees at advocate they are rude and disrespectful. We changed from advacare to Medcare for my husband's cpap supplies.
A Google User★★★★★ 5 years ago
Rip off alert. Got a CPAP machine from them back in January. What follows is my tale of woe. For one, they are directly integrated with hospitals, so upon getting a sleep study performed they will call and hound you to purchase their equipment so it seems like there's no other option. Two, they sell you the pre-selected machine (you don't pick what model you want), which costs well over $1000, and after a nearly year-long "Rental period" is up you will mysteriously be sent a bill for $230 which is their "Rental fee" for the equipment that you ALREADY PURCHASED. In a nutshell you will be paying exorbitant amounts for equipment that can be purchased at a much lower rate elsewhere. Thus ends my tale of woe. Do not use this company.