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Chartwell Pennsylvania

  1. Home Health Care
  2. Pennsylvania
  3. Pittsburgh Home Health Care Agencies
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Beth Casey ★★★★★ 6 months ago

    The billing department is awful. I have been dealing with them since February, 2018. They put me on hold for 20 minutes and since they are open 8-5, I'm at work also. When I leave a message, they do not call back. As for the pharmacy, I have a prescription that will not be delivered until 10 days from now, but they can't change it to a new less painful injection, because they "have new people and the process is complex." Give me a break, then train your people or change your processes. If I could, I would definitely go back to Walgreen's Specialty, but my insurance gives me no choice.

  • Arun Kumar Patil ★★★★★ 6 months ago

    Excellent service. The team really goes above and beyond to get their job done. Their service is top notch.They really care for their customers. They follow up closely with the request and are very polite and customer oriented. William goesgby chip waswour nurse . HeHreally helped us . nurses are very caring and patient. Even the driver's reach on time ,never missed an appointment . The drivers etiquettes over the phone can also be noted , very polite. Jacqueline helped me to find another provider in NJ. Thanks team for everything you did while we were in Pittsburgh. Hope the company grows and expand s their business all over the states . Hope to see you in NJ.

  • Jack Machtel ★★★★★ 11 months ago

    We have been dealing with the billing department since July of 2017. Know one in this department knows anything. I was sent a financial application and We filled it out mailed it on 10/20/2017 - they lost the application . Our calls to billing we received just a stall , I was finally told the application was lost. I remailed a copy of the original Financial application on 05//12/2018. Now I am being told the application was received but the person who handles this has not yet had a chance to process yet.Our calls to billing -I put on speaker so my wife can testify to what is said and we have documented our conversations with these people. This is July 21 and their is no resolution yet from October of last year! We are waiting to hear from a new nice lady who promised to update this situation with in a week.

  • Kelly Lee ★★★★★ a year ago

    My son missed 5 doses of medication due to a copay card claim rejection NO ONE called me about. This all happen AFTER the shipment was confirmed. Expected drug on Friday, no after hours RPh to talk to, spent half of a Saturday morning talking to my health plan and Doctors, only to get a call Monday at 9:15 am telling me there a problem with my copay???? When you called to confirm delivery last Tuesday, you couldn't tell me my copay expired??? You couldn't ask permission to charge my cc fully aware we needed the meds/supplies. You are a specialty pharmacy, your job is to ensure patients adhere to their therapy! Start with communicating to your patients/caregivers. I would rather have multiple calls from you advising the status of my order vs me trying to figure out why I don't have drug!

  • christina Nagel ★★★★★ a year ago

    The whole Chartwell team is amazing! My son is going thru chemo and has weekly treatments. The pharmacist always makes sure we are okay on supplies and is always there for any questions. They work together as a team with his doctors and care for my son and we are very pleased.




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