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American Surgical Supply

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  3. Pennsylvania (PA)
  4. Pottsville
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Nick Michels
    ★★★★★ 2 months ago

    WORST COMPANY EVER!! Told me I didn't need the compression that was prescribed from a Vascular DR and I bought two pair. When my swelling in my leg continued, I went to another supplier and ordered the stronger compression, and that took care of the problem. I immediately returned the unopened stockings and told them to return the money to the insurance company for the unused pair.. When I called weeks later, the money was never returned!! They kept it!! So that left me with no ability to have my insurance pay for my third set, which I'm entitled to. Wouldn't recommend them to ANYONE.. Most unprofessional company I've ever dealt with!!

  • Ralph Yutz
    ★★★★★ 6 months ago

    Worst service and lack of knowledge I've ever had to deal with! The women who work here are rude and incompetent. I had to order an unloader brace for my knee and opted to get it from here as my doctor was in Philadelphia and I thought it would be more convenient to get everything done closer to home. First, I dropped of the script and wait 8 days until I called back to ask about the status of my brace. I was treated very rude on the phone and was finally told that they needed a new script from my doctor because it didn't have a diagnosis on it. But they didn't call me to tell me this, for 8 days! So I called my doctor on a Friday and asked to have the new script faxed over. Then, the following Monday, I call ASS again and they tell me that they haven't received the new script, so again, I contact my doctors office. Tuesday, I call ASS and they say, oh yeah, we got the new script last Friday faxed over to us! What??? Really??? So now, I wait two more weeks, still nothing...two weeks and three days after these first incidents, they finally call to tell me it has come in. Today, I go to pick up the brace and guess what!?!? It needs to be adjusted by my doctor! But the woman told me it was a universal brace. I also told her that I was getting it ordered there because I didn't want to have to drive to Philadelphia but had I known it needed the adjustments from the start, I would've just gone through my doctor, made the drive and had it done correctly the first time and probably would've had it taken care of in much less time. These women have no idea what they are doing and were more interested in ordering their lunch than taking care of their customers! I will never go to this place ever again and will drive two hours, rather than ever having to deal with these idiot women ever again!

  • Douglas Reiner
    ★★★★★ 4 months ago

    Excellent customer service, great prices and fast service. Best around.

  • Sherrylee1266sm@gmail.com Mull
    ★★★★★ 8 months ago

    It's a little hard 2 get 2 at first. Since learning my way around,&being new 2 the area,it's OK.lol. The staff were courteous &helpful in providing me w/what I needed. Thank u 4 listening,&going beyond . Gbu.all

  • Dave Riegel
    ★★★★★ 9 months ago

    Good service. Great experience in small businesses. You don't find places like this anymore.




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