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ROMAR Dba Caring Matters Home Care

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About ROMAR Dba Caring Matters Home Care

Romar dba Caring Matters Home Care is committed to safely and professionally providing qualified individuals for quality care to each and every client. Romar dba Caring Matters Home Care can ensure that your quality of life is maintained with dignity, sensitivity and independence.

Romar dba Caring Matters Home Care prides itself in its ability to provide care options that are flexible and affordable so that clients and their families can make the decisions regarding care. If a care plan is not provided by the clients care manager the care plan can be designed by one of our Romar dba Caring Matters Home Care staff members to meet the needs of each client. The staff reviews the client's needs and assigns a compatible caregiver with the needed skill, personality, background, and interests so that the client receives the best possible care. For quality assurance all cases are consistently and routinely monitored by registered nurses and trained professionals.

In addition we utilize a telephone logging system which helps our office staff to ensure our clients receive on time coverage and accurately record hours serviced.

We also have a 24 hour emergency on-call number that is answered by one of our office staff to assist you at any time you need assistance.

In an emergency or last minute situation we also have PRN/Floaters on staff to accommodate coverage needs.

The Romar dba Caring Matters Home Care office enforces a strict process for recruiting and retaining qualified caregivers. Our recruiting process involves a skill assessment and interview with our Human Resource Representative. In addition, a criminal background check, professional/ personal reference list is verified for accuracy and two years minimum experience is required as well as all required documentation according to PA State guidelines. We are also an EOE and drug free workplace.

Services Provided:
Grooming and Personal Hygiene and Toileting
Assist client with Transfers, Ambulation, ROM and Exercise
Meal Prep, Clean up and Feeding
Light housekeeping/ Home Support
Accompany to Doctors Appointments
Grocery Shopping and Select Errands
Medication Reminders Only

**Available services are based on authorization from Care Management Services.

Please note that Romar dba Caring Matters Home Care is not permitted to perform medical procedures, invasive procedure and are not allowed to exercise judgment in medical situations.


Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    I used Caring Matters for several years. About two years ago I decided to hire private care givers. The state will pay for either choice you make. Why did I leave Caring Matters? Extreme number of no shows, 95% of time they had no one else to come. The first weekend I started with them (formerly Caring Companions) it turned out to be a night mare. Friday morning NO SHOW Friday night NO SHOW Saturday morning NO SHOW on each occasion I called the after hours phone several times leaving a message that I needed help., My calls were being sent immediately to voice mail, in short I was being intentionally Ignored. The same scenario played out Saturday morning,. By Saturday night I had reached my boiling point. This time I threatened the on-call scheduler that I would take steps to have her fired if she continued ignoring my call.. Five minutes later she called. I explained to her that I had surgery two weeks earlier and was ordered by my surgeon to remain in bed for two more months. I asked her outright how was I supposed to eat. Her answer was to say "ah emm emm". Again there was no one available. I had no other choice but to slide out of bed onto my wheelchair. Finally, Sunday night someone came. This agency was informed both by me and my service coordinator of my needs.. I was assured by the owner that they were well staffed with that there would be no problems. NO SHOWS seemed to be a Caring Matters SOP. I've spoken to 6 other individuals using this agency and without exception each one had the same problems From my perspective Caring should be removed from their name.. My advise is to stay as faraway from all agencies as possible. Interview and hire your own staff. An agency may be necessary until you your staff is "Good to Go" It will take approximately 4 to 6 weeks to process the paperwork. If you are a senior the local agency on aging can help you, If you have not yet reached that age Contact your local handicapped advocate like AIM Abilities In Motion. I could go on & in & on but, I think this makes my point.

  • ★★★★★ 7 months ago

    Great people in office! Great aides as well.

ROMAR Dba Caring Matters Home Care Services

  •   Private Duty Home Care
  •   Home Care
  •   Home Health Aid

Cities Served by ROMAR Dba Caring Matters Home Care

ROMAR Dba Caring Matters Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Allentown, PA
Bethlehem, PA
Birdsboro, PA
Douglassville, PA
Fleetwood, PA
Kutztown, PA
Mohnton, PA
Pottstown, PA
Reading, PA
Royersford, PA
Schwenksville, PA
Wernersville, PA
Whitehall, PA
Womelsdorf, PA

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