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Berks Visiting Nurse Association

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  4. Wyomissing
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Terri S
    ★★★★★ 5 months ago

    My Mom and I have both talked with employees of Berks VNA trying to schedule an initial appointment and the communication has been terrible and they havent returned calls timely. When finally speaking with someone they weren't courteous or really even paying attention to what I was saying. Seemed rushed. My mother had scheduled an appointment which she then cancelled the same day as she felt uncomfortable with them. If the woman I talked to was a nurse caring for my Mom I wouldn't feel she would be well cared for. If they're not timely, courteous and compassionate on the phone it sure makes me question their home care

  • Cory Rightmyer
    ★★★★★ a month ago

    Terrible service!!! Do NOT use this company. Had the worst experience while my grandfather was using their hospice care. They totally dropped the ball on all service including customer service which is unacceptable in the customer business.

  • Jessica Johnson
    ★★★★★ a year ago

    My experience was terrible with this company. My mother received their services, and she was left without care for nearly a week before someone came to see her. I am not sure how a company can just take referrals and not be able to see their patients in a timely fashion. I checked them out on medicare web site and found out they only start on time 80% of the time. Very sad, I expected better for my mother. Jessica

  • Whitney Venus
    ★★★★★ a year ago

    What a great company to be a part of! Not only are we one of the highest rated home health companies in the area (4/5 stars by CMS), but we are also a FUN place to work! Lot's of changes have happened in the past year; all towards improvementl!

  • J Derenzo
    ★★★★★ a year ago

    Fantastic staff. Excellent and caring services. I highly recommend them.

Berks Visiting Nurse Association Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Hospice
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Berks Visiting Nurse Association is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

PA
Begins Patient Care in Timely Manner:

74%

93%
Teaches Patients or Family About their Drugs:

99%

95%
Checks Patients Risk of Falling:

98%

99%
Checks Patient For Depression:

99%

96%
Checks on Patients Flu Shot:

84%

72%
Checks on Patients Pneumonia Shot:

90%

76%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

74%

0%
Treats Patients Pain:

69%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

81%

0%
Included Treatments to Prevent Bed Sores:

71%

0%
Checked Patients For the Risk of Bed Sores:

92%

0%
This
Agency

PA
How Often Patients Improved Walking:

62%

57%
How Often Patients Improved Getting Out of Bed:

17%

17%
How Often Patients Improved Bathing:

13%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

90%

83%
How Often Patients Improved Taking Medication by Mouth:

54%

50%
How Often Patients Had to be Admitted to the Hospital:

16%

16%
How Often Patients Needed Urgent Care From the ER:

13%

12%
Pageviews Total:

61%

0%
Pageviews From Search Engines:

22%

0%
Pageviews From City Page:

1%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Berks Visiting Nurse Association reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Berks Visiting Nurse Association to other home care agencies. More Info

Patient Surveys:
This
Agency

PA
Home Health Team Gave Care in a Professional Way:

86%

89%
Communicated Well With them:

83%

88%
Discussed Medicines Pain & Home Safety:

74%

84%
Gave their Home Health Agency a Rating of 9 or 10:

82%

86%
This
Agency

PA
Would Recommend the Home Health Agency to Friends & Family:

81%

81%
Completed Surveys:28467,855
Response Rate:

29%

33%

Cities Served by Berks Visiting Nurse Association

Berks Visiting Nurse Association serves ZIP codes that encompass all or part of each of the cities listed below.

Adamstown, PA
Alburtis, PA
Allentown, PA
Annville, PA
Auburn, PA
Bernville, PA
Bethel, PA
Birdsboro, PA
Blandon, PA
Bowers, PA
Bowmansville, PA
Boyertown, PA
Centerport, PA
Cornwall, PA
Cressona, PA
Denver, PA
Douglassville, PA
Elverson, PA
Ephrata, PA
Fleetwood, PA
Fogelsville, PA
Fredericksburg, PA
Geigertown, PA
Gilbertsville, PA
Hamburg, PA
Hereford, PA
Honey Brook, PA
Jonestown, PA
Kempton, PA
Kutztown, PA
Lebanon, PA
Leesport, PA
Lenhartsville, PA
Lyon Station, PA
Macungie, PA
Maxatawny, PA
Mertztown, PA
Mohnton, PA
Mohrsville, PA
Morgantown, PA
Mount Aetna, PA
Mount Gretna, PA
Myerstown, PA
Narvon, PA
Newmanstown, PA
Oley, PA
Orwigsburg, PA
Palmyra, PA
Pine Grove, PA
Port Clinton, PA
Pottstown, PA
Pottsville, PA
Reading, PA
Rehrersburg, PA
Reinholds, PA
Richland, PA
Robesonia, PA
Schaefferstown, PA
Schuylkill Haven, PA
Shartlesville, PA
Shoemakersville, PA
Stevens, PA
Strausstown, PA
Temple, PA
Topton, PA
Virginville, PA
Wernersville, PA
Womelsdorf, PA



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