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Tender Heart Home Health

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  4. Arlington
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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • Philip Mashburn ★★★★★ a year ago

    The initial intake RN ( L.H.?) was likeable and professional. The second nurse that they sent to our home was a little judgmental and not really liked by my spouse who said she did not give off a terribly respectful vibe. I personally met an LVN (A.W.?)who called on my Mom in our home and she was ok. I am a seasoned RN so healthcare comes very naturally to me and I know what to look for. My Mom never had a home health aide come to our home to tend to her hygiene/ADL needs and this with the primary reason that we requested home health services. In general Tender Heart was not responsive to our needs. By all means don't miss a phone call from them because it will take ages for them to respond- if they ever do at all. Several calls from them were made as follow up regarding our satisfaction, but our unhappiness never seemed to make it to the desk of someone who could effect a positive change. The calls from their offices just seemed to be lip service with no appreciable follow through. This company does not dot it's "i's" or cross it's "T's" very well was my experience. I did not get the impression that it was well managed. They never sent an aide out to us over the two month period and we were ultimately dropped because they did not have the staff to come to our home located in S.W. Fort Worth- it was too far from their offices we were told. I do not recommend this company.

  • RENEA SWAYZER ★★★★★ 3 years ago

    I am a new employee and I was impressed by Mrs. Kay Seriki the administrator. She is the most caring and compassionate person I have met in the home health business. While interviewing with her, it was my belief that she was the Nursing Director. She demands that patient care be top notch and the company is JCAHO certified.

  • Kenneth Jones ★★★★★ 10 months ago

  • Shortcaketoy W ★★★★★ 3 years ago

Tender Heart Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Tender Heart Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

TX
Begins Patient Care in Timely Manner:

96%

91%
Teaches Patients or Family About their Drugs:

98%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

96%

96%
Checks on Patients Flu Shot:

79%

65%
Checks on Patients Pneumonia Shot:

84%

71%
Foot Care For Diabetes Patients:

99%

96%
Checks Patients For Pain:

59%

0%
Treats Patients Pain:

50%

0%
Treats Heart Failure Symptoms:

65%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

54%

0%
Included Treatments to Prevent Bed Sores:

67%

0%
Checked Patients For the Risk of Bed Sores:

90%

0%
This
Agency

TX
How Often Patients Improved Walking:

56%

45%
How Often Patients Improved Getting Out of Bed:

17%

13%
How Often Patients Improved Bathing:

11%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

89%

71%
How Often Patients Improved Taking Medication by Mouth:

44%

39%
How Often Patients Had to be Admitted to the Hospital:

20%

13%
How Often Patients Needed Urgent Care From the ER:

12%

11%
Pageviews Total:

12%

0%
Pageviews From Search Engines:

3%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Tender Heart Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Tender Heart Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

TX
Home Health Team Gave Care in a Professional Way:

92%

89%
Communicated Well With them:

85%

86%
Discussed Medicines Pain & Home Safety:

83%

84%
Gave their Home Health Agency a Rating of 9 or 10:

91%

85%
This
Agency

TX
Would Recommend the Home Health Agency to Friends & Family:

82%

80%
Completed Surveys:147114,657
Response Rate:

37%

31%

Cities Served by Tender Heart Home Health

Tender Heart Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Alvarado, TX
Arlington, TX
Azle, TX
Bedford, TX
Burleson, TX
Cedar Hill, TX
Cleburne, TX
Colleyville, TX
Coppell, TX
Crowley, TX
Dallas, TX
Desoto, TX
Duncanville, TX
Euless, TX
Fort Worth, TX
Granbury, TX
Grand Prairie, TX
Grand Saline, TX
Grapevine, TX
Haltom City, TX
Haslet, TX
Hurst, TX
Irving, TX
Keene, TX
Keller, TX
Kennedale, TX
Lancaster, TX
Mansfield, TX
Midlothian, TX
North Richland Hills, TX
Roanoke, TX
Venus, TX
Weatherford, TX



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