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New Mission Home Care

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ a month ago

    When this agency came to interview my husband on regards of providing home physical therapy, they neglected to inform my husband that they were not certified by TriCare to bill our insurance for copay charges. El Paso is a military community and deserves to receive honest information. When we received our explanation of benefits from primary insurance, we also received a bill from this shady company for over $600.00. Nobody in the office could tell me why they were not certified by TRICARE. The discharging person for the company charged $150.00 for a less than 5 minute visit and was very demanding of my time when he called to ask if he could come by. This agency needs to be reported to authorities.

  • ★★★★★ a month ago

    Terrible service!! Had to call multiple times to inquire about wound care supplies and nurse visits. I spoke to multiple people and everytime they stayed a nurse was coming, they would never show up. No empathy towards the patients concerns.

  • ★★★★★ a month ago

New Mission Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at New Mission Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

TX
Begins Patient Care in Timely Manner:

100%

91%
Teaches Patients or Family About their Drugs:

100%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

96%
Checks on Patients Flu Shot:n/a *

65%
Checks on Patients Pneumonia Shot:

86%

71%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:

75%

0%
Treats Patients Pain:

65%

0%
Treats Heart Failure Symptoms:

58%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

94%

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:

98%

0%
This
Agency

TX
How Often Patients Improved Walking:n/a *

45%
How Often Patients Improved Getting Out of Bed:

13%

13%
How Often Patients Improved Bathing:

5%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

88%

71%
How Often Patients Improved Taking Medication by Mouth:

76%

39%
How Often Patients Had to be Admitted to the Hospital:

14%

13%
How Often Patients Needed Urgent Care From the ER:

8%

11%
Pageviews Total:

89%

0%
Pageviews From Search Engines:

23%

0%
Pageviews From City Page:

1%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These New Mission Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare New Mission Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

TX
Home Health Team Gave Care in a Professional Way:

87%

89%
Communicated Well With them:

84%

86%
Discussed Medicines Pain & Home Safety:

82%

84%
Gave their Home Health Agency a Rating of 9 or 10:

86%

85%
This
Agency

TX
Would Recommend the Home Health Agency to Friends & Family:

72%

80%
Completed Surveys:115114,657
Response Rate:

30%

31%

Cities Served by New Mission Home Care

New Mission Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Anthony, TX
Canutillo, TX
Clint, TX
Dell City, TX
El Paso, TX
Fabens, TX
Fort Hancock, TX
Salt Flat, TX
San Elizario, TX
Tornillo, TX



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