Hospice Plus

We used New Century Hospice for my mother-in-law in 2013 and were extremely satisfied with their service. So when it came time to place my own mother on hospice care, we wanted to use the same company, only to find out they have been bought out by Hospice Plus. Communication was lacking with Hospice Plus, especially when my mother was close to passing away. We called the Hospice Plus main number around 7:40pm and did not hear from them after the main line said they would call us back. I called one of the administrators who told me a nurse was on the way. (It actually took about 2 and a half hours for the nurse to arrive). In the meantime, I reached out to mom's daytime nurse and told her what was going on, and she came from her daughter's dance recital to fill out all of the comfort care paperwork, and it wasn't until after she completed the paperwork that the nurse from Hospice Plus showed up. My mom passed away around 2am the next morning after the comfort care nurse took over for the Hospice Plus nurse. We got mom's room cleared out and had the hospital bed and other equipment ready to be picked up by Hospice Plus by Monday. We let Hospice Plus know we needed the room emptied as soon as possible to get prorated rent back for funeral expenses. After several phone calls and several days, the equipment was finally picked up on Wednesday after we were told by the company the equipment had already been picked up. Other issues dealt with getting proper medications, supplies and instructions on how to administer meds to a non medical professional (me). Two positive aspects would have to be Ms. Stephanie who was there every Monday - Friday to keep mom clean and RN Stella who came when she knew that mom was not doing well even though it meant bringing her daughters to the care facility and made them wait for 2 hours until the on call nurse showed up. I'm not one to write negative reviews, but I hope this gives Hospice Plus some idea on how to improve care during this stressful time in a family's life, especially since they have not reached out to me and ask for suggestions.

Thank you so much! I was well cared for.

My Mom was placed on Hospice Plus in late April for palliative care, but due to her failing health was put on end of life care and passed away on May 1, 2016. The staff at the Wichita Falls Hospice Plus were amazing, caring and loving toward my Mom. I cannot thank them enough for keeping her from pain in her last hours and for staying and going above and beyond to help the family after she passed. Thank you Hospice Plus.

My mom placed herself into Hospice at the age of 86, knowing that she could never get better and was tired of treatments. The quality of care and the love that was given to her was outstanding. I recommend them highly.

This place has no interest in actual care for its patients. I witnessed a nurse named Nisa or some whatever repeatedly say odd things like "I'm the best in my field" yet she forgot to order medications or supplies. She would say she is God and doesn't play one on TV. Not sure how that is meant to comfort me. Another "RN" Debbie York was more concerned with her car being towed and pumping someone in her care with medication when they were clearly in distress. An African aide or whatever she is named uni something foreign... Stood by and offered no comfort as a patient was experiencing breathing distress. She just stood there and did nothing and offered nothing to thise in need of comfort. Another so called aide named Elsa spoke practically no English and couldn't even give a proper bed bath I watched as she soaked her patient in water in the bed then wiped them dry leaving the bedding wet. Never use this hospice they are just a bunch of fake nurses. No one offers anything except how to over medicate someone into a painful death.