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Arc Home Health Care

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  4. Denton
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    The nurses and managers don't communicate with their subordinates and update them with changing information. Instead they blame their staff and write them up for no reason to protect their own ineptitude . The managers lie to their bosses about what they said and did with patients to protect their jobs. Very unethical. Now one of the major unethical violators runs the place. As said in another review...lots of turnover! No wonder...when they do not treat their staff OR PATIENTS with trust and respect. I was dropped right in the middle of some major medical tests and health changes. This was wrong! Stay away!

  • ★★★★★ 7 months ago

    Have had many issues inconsistency with same nurses. The RN case manager was rude and unprofessional and lacks therapeutic communication informed me if I did not take my mother to doctor for orders she would report me to APS My mother became upset and felt as if this was a threat to her also because we disagreed and I told her she should not use this as a tactic but be more professional in her manner before she consider who it concerned she left saying said she was going to discharge my mother when I thought the doctor did that. Also earlier in her care Nurses would call or text me wanting to know my mothers lab values and medication doses, medical history ect, instead of looking at the record. Big turnovers in staff. We're unable to do adequate INR and PT finger sticks either from faulty machine or inadequate technique requiring my mother to have blood draws and lab fees Medicare would not pay for The one and positive reason or good thing that kept me with them was there nurse aid Mary she is the the best and very caring now I would give her 5 stars. I will be happy to change.

  • ★★★★★ 10 months ago

    This company's employees need to be re-evaluated, they do not know how to treat the elderly at all. And because we had a complaint about the nurse and asked to have a replacement they dropped my elderly mom. They came up with a complete lie and dropped my mom. For a company to lie about a patient is unacceptable. And not to mention after that point the case manager has been rude and unprofessional. Unbelievable!! I do not at all recommend this company to anyone.

Arc Home Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Arc Home Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

TX
Begins Patient Care in Timely Manner:

97%

91%
Teaches Patients or Family About their Drugs:

99%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

94%

96%
Checks on Patients Flu Shot:

74%

65%
Checks on Patients Pneumonia Shot:

92%

71%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

58%

0%
Treats Patients Pain:

59%

0%
Treats Heart Failure Symptoms:

63%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

58%

0%
Included Treatments to Prevent Bed Sores:

54%

0%
Checked Patients For the Risk of Bed Sores:

76%

0%
This
Agency

TX
How Often Patients Improved Walking:

52%

45%
How Often Patients Improved Getting Out of Bed:

21%

13%
How Often Patients Improved Bathing:

13%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

71%
How Often Patients Improved Taking Medication by Mouth:

38%

39%
How Often Patients Had to be Admitted to the Hospital:

17%

13%
How Often Patients Needed Urgent Care From the ER:

13%

11%
Pageviews Total:

14%

0%
Pageviews From Search Engines:

5%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Arc Home Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Arc Home Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

TX
Home Health Team Gave Care in a Professional Way:

88% *

89%
Communicated Well With them:

82% *

86%
Discussed Medicines Pain & Home Safety:

82% *

84%
Gave their Home Health Agency a Rating of 9 or 10:

85% *

85%
This
Agency

TX
Would Recommend the Home Health Agency to Friends & Family:

84% *

80%
Completed Surveys:86 *114,657
Response Rate:

29% *

31%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Arc Home Health Care

Arc Home Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Addison, TX
Aledo, TX
Allen, TX
Alvarado, TX
Argyle, TX
Arlington, TX
Aubrey, TX
Bedford, TX
Burleson, TX
Carrollton, TX
Cedar Hill, TX
Celina, TX
Cleburne, TX
Coppell, TX
Crowley, TX
Dallas, TX
Denton, TX
Flower Mound, TX
Forney, TX
Fort Worth, TX
Frisco, TX
Gainesville, TX
Garland, TX
Granbury, TX
Grand Prairie, TX
Grandview, TX
Grapevine, TX
Haltom City, TX
Hurst, TX
Irving, TX
Justin, TX
Keene, TX
Keller, TX
Krum, TX
Lake Dallas, TX
Lancaster, TX
Lewisville, TX
Little Elm, TX
Mckinney, TX
Mesquite, TX
Midlothian, TX
Millsap, TX
Mineral Wells, TX
North Richland Hills, TX
Peaster, TX
Plano, TX
Ponder, TX
Princeton, TX
Prosper, TX
Richardson, TX
Roanoke, TX
Rockwall, TX
Sachse, TX
Sanger, TX
Southlake, TX
Springtown, TX
Terrell, TX
The Colony, TX
Tioga, TX
Valley View, TX
Weatherford, TX
Whitesboro, TX
Wylie, TX



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