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Cook Childrens Home Health

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  4. Fort Worth
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Jaime Erickson
    ★★★★★ 3 months ago

    They had no customer service representative that helps handle insurance. They have messed up insurance claims and appeals multiple times. I've dealt with several medical supply companies and can't wait until I'm officially done dealing with this one.

  • Janet Parks
    ★★★★★ 8 months ago

    Our doctor sent over a request on Janurary 16th for our daughter's wheelchair to be picked up. I have called 5 times and my daughter's orthopedic doctor's office called again to request a pick up. It is now February 14th....still have a wheelchair at my house, no phone calls yet. Cook Children's Hospital is amazing and took such good care of our daughter. The Home Health has been awful....

  • AC3 D&D
    ★★★★★ 9 months ago

    I never leave comments for anything. The fact that I am taking 5 minute out of my life to write a bad review is how BAD my experience went with "CROOKS"Children's. Not only they over charged me on the bill. The guy was late delivering the product and had no clue what he was setting up. I DO NOT recommend these thieves to anyone.

  • christallogan
    ★★★★★ 4 months ago

    Waited an hour for both appointments past our scheduled time. Very frustrating, especially when child is missing school in another city.

  • Amanda B
    ★★★★★ a year ago

    HORRIBLE HORRIBLE HORRIBLE customer service and billing department!!!!!! When we first order our biliblanket this company seemed so caring and helpful. They NEVER explained that regardless of what time you get your equipment (we got ours past 8 pm) that you will get charged for a full day. We got our blanket at 8pm on a Wednesday and were done with it on 5am that Friday and got charged for 3 full days. They explained when we ordered the blanket that we would be charged for the amount of time used NOT that we would be charged for 3 full days when we only had at most 2 days. Also, don't even try calling and speaking to anyone about it. All we have gotten is a bunch of people who refuse to try to help you. They just state that's what their policies and there's no apology or anything. They also said they weren't contracted with my insurance. I'm finding out 2 and 1/2 months later that they actually ARE contracted with my insurance. It has been an absolute nightmare doing business with this company. I once got to speak to a supervisor and they were just as unhelpful as their employees. As if that wasn't bad enough then they have the audacity to send us a BILL after we paid for 3 days up front as self-pay (you have to pre-pay before you get the blanket).

Cook Childrens Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Cook Childrens Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.

This
Agency

TX
Begins Patient Care in Timely Manner:

91%

91%
Teaches Patients or Family About their Drugs:

75%

96%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:

10%

96%
Checks on Patients Flu Shot:

70%

65%
Checks on Patients Pneumonia Shot:

52%

71%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

TX
How Often Patients Improved Walking:n/a *

45%
How Often Patients Improved Getting Out of Bed:n/a **

13%
How Often Patients Improved Bathing:n/a **

10%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

71%
How Often Patients Improved Taking Medication by Mouth:

0%

39%
How Often Patients Had to be Admitted to the Hospital:

0%

13%
How Often Patients Needed Urgent Care From the ER:

0%

11%
Pageviews Total:

13%

0%
Pageviews From Search Engines:

3%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

1%

0%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Cook Childrens Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Cook Childrens Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

TX
Home Health Team Gave Care in a Professional Way:n/a *

89%
Communicated Well With them:n/a *

86%
Discussed Medicines Pain & Home Safety:n/a *

84%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

85%
This
Agency

TX
Would Recommend the Home Health Agency to Friends & Family:n/a *

80%
Completed Surveys:n/a *114,657
Response Rate:n/a *

31%
* No survey results are available for this period.

Cities Served by Cook Childrens Home Health

Cook Childrens Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Arlington, TX
Burleson, TX
Cleburne, TX
Euless, TX
Fort Worth, TX
Haltom City, TX
Hurst, TX
Mansfield, TX
Newark, TX
North Richland Hills, TX



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