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Innovative Senior Care by Brookdale

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Overall Rating 3.1 / 5.0 ★★★★★

  • D Greene ★★★★★ 3 months ago

    George Koch - From the time I entered and was admitted by Ken, Brookdale's admissions representative, I knew my family had made the proper selection for a skilled nursing facility. I was not disappointed. The PT and OT staff did an excellent job preparing me to return home to my apartment where I live independently. The nursing staff made my stay very comfortable. The pacemaker surgery required that I wear a sling getting in and out of bed. The medical doctors did an excellent job. My cardiologist stated they were recommending appropriate medication. Although I did not participate in many activities, other patients expressed they were enjoyable. There was a variety of choices for meal selection. The social worker did a great job coordinating my return home. I would definitely recommend anyone needing skilled nursing and rehab very seriously consider Brookdale at Galleria.

  • Anna K ★★★★★ 5 months ago

    Last year we chose Brookdale Galleria after my mom's hip surgery for rehab because of their therapy department's excellent reputation. Best.decision.ever. My mom received great care from everybody there: nurses, therapy, and all the way up to the executive director. She is scheduled for another surgery, and we know we want my mom to go back to Brookdale if she will need inpatient rehab again.

  • Aminah Johnson ★★★★★ 6 months ago

    Please be aware of DEBRA A. who works the front desk. She is VERY RUDE, NASTY and altogether COMPLETELY DISTASTEFUL. She obviously lacks intelligence and interpersonal skills when dealing with humans. Not sure how she was placed at the front desk but I hope HR considers someone who is more QUALIFIED for the job.

  • Ms. Wong ★★★★★ 6 months ago

    I could give 0 stars I would. My mother was there and not enough staff to take care of resident. A different nurse was taking care of my mother everyday. The Director of Nursing was beyond rude and do the bare minimum to take care of the problem here. The turn over in staff is a big problem at this facility, would never recommend any family or friend to send their loved one here. Beware of the 0 star facitity.

  • Trenna Myles ★★★★★ 5 months ago

    This is a nice facility but the D.O.N is horrible and everyone turns a closed eye on the things she does.She is very rude no people skills.This is why they have so many c.n.a's quitting not only that the nurses leave to.She is rude to staff and family members if she is removed the facility will be a more pleasant place to work.

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