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Irving Health Care System

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I was admitted for the night and hadn't had food since 8am that morning. Initially, I was told I couldn't eat in case I needed to have surgery. At around 3:00pm, the doctor cleared me to eat. I repeatedly asked for food. At around 5:30pm, I was taken downstairs for an MRI. I waited in that cold room for an hour and a half (in part because they'd let the patient before me smoke before his MRI). When I returned to my room at 7:00pm I was starving and my blood sugar was getting low. I repeatedly asked for food. I was told they'd have to check with the physician to see if I was cleared to eat. I'd been cleared for hours and knew that!!! It wasn't until 9:00pm that the nurse on duty admitted I missed dinner while I was downstairs getting my MRI. My husband had already gone home to take care of our pets and get some sleep. So I had to settle for what they brought me. A stale sandwich from a vending machine (the sandwich tasted weeks old) and jello. Which wasn't even part of the approved diet in my chart!!!!! If they'd been honest, my husband could have gone to get me a salad or at the least a healthier sandwich. Then to top it off, I didn't even have my own restroom. So every time I went to the restroom, the nurse would say "what are you doing?!?!" I have terrible social anxiety and that horrified me. So despite the fact that I had an IV attached to me, I would hold it until I couldn't stand it anymore. We moved to Irving from Arizona. This was an entirely different hospital experience from my time there. This made me cry. And now I'm terrified to ever go back there.

  • ★★★★★ a month ago

    This hospital has been the bane of my existence for 3 months! My 70 year old Mother has spent the latter part of June all of July and most of August at this hell hole. In June she fell and went to the er where they said nothing was wrong. A few days later the pain was so severe I had to take her back where they did more tests and LO AND BEHOLD the fall had actually resulted in a fracture to her L4. That resulted in surgery to her spine. They sent her home with promises of home health care and walkers etc. None of which ever happened. Shortly thereafter she has a heart attack the one saving grace is the er dr who caught it. They admit her do the sonogram of her heart offer stints or bypass tgen strongarm just bypass then when we ask for a 2nd opinion tell her to just go home since shes not ready. Mean manipulative hateful petty. Shes too scared to get 2nd opinion goes right back a day later. In pain afraid shaking crying. I have to literally argue with all but 1 nurse at every station every step of the way. They would go over an hour chatting while my mother cried waiting for her meds. I know because i walked to the station to check and EVERY SINGLE NURSE WAS THERE! Giggling and saying theyd be right there....they were already an hour late!!!!!! I have had to fight for her care her meds her decent treatment. I thank God she survived the surgeries and i believe it was in spite of Baylor Scott and White and because of Him. The er doctor who listened and diagnosed her is a Godsend and i thank her and Katie on floor 3 who had empathy I also thank. I lived in that hospital for 3 full weeks all day and all night. I know to you its just a job but shes my Mother. Everyone youre "working" on is someones family!!!!! Someday it will be somone you love that matters to you. How do you want them treated? Maybe you should think about that. Especially you drs who pump a patient full of morphine every 2 hours then send them home with a single tablet of Tylenol 3 every 8 hours. Im confused how you reconcile that. Did that 70yr old woman who just had her chest cracked open and had pancreatitis magically have her pain disappear when you discharged her?????? Maybe it will be your mother next time.

  • ★★★★★ a month ago

    Technicians are lying to patients and families and claiming to be "doctors" when they are NOT M.D.s or D.O.s. Patients are NOT getting proper care. PERIOD. We are fed up with this fraud.

  • ★★★★★ 3 months ago

    I asked if i needed to be on bed rest and the rn immediately said no without asking what my duties consisted of, or if i did Any heavy lifting. I went back the next saturday and the front desk lady tells me i cannot be seen at the er for a followup appointment. When i asked why i miscarried, they said drs don't know why, yet google can give you about 9 different explanations. I went back and I was so ready to leave after being there for 4 hrs i forgot to ask for an alternate pain medicine. Now i called and they said they need to reevaluate my tests. For what? I seen my baby with my eyes! What else needs to be confirmed. Ive been in pain and uncomfortable since Sunday!

  • ★★★★★ 5 months ago

    Hard to park and very busy. The front desk staff was difficult to work with and didn't have the time to help me find my destination. I spent 20 minutes trying to find the pharmacy which is unmarked and in a random back building. Tough for older people to maneuver.




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