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Heaven Sent By Home Town Health Care

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  4. Colonial Heights
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About Heaven Sent By Home Town Health Care

Heaven Sent by Home Town Health Care has been the Tri-cities most respected home health care provider since 1980. Our agency provides outstanding home health services for all people. Our experienced caregivers provide a wealth of knowledge and are extremely friendly and compassionate. With one call your care giving worries will disappear. We can alleviate your stress and ensure that your loved one receives the benefits of customized ongoing care. Our nurses and therapists provide professional health care assessments in your home, always prioritizing your loved ones needs.

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Beth Ellenburg ★★★★★ 4 months ago

    I referred a friend of mine to Heaven Sent for home health. I was told that the nurse was polite and professional. The office staff was also very helpful when they had questions about what their insurance would cover. Apparently the Doctor Who also care for my friend's mom was pleased with the care that she received. I wouldn't hesitate to recommend them for home health care.

  • Cynthia Courtney ★★★★★ 3 months ago

    It is a great team who work together closely to provide excellent care to our clients! It is my sincere pleasure and privilege to with such a dedicated group of individuals.

  • ann williams ★★★★★ 6 months ago

    My experience is that Heaven Sent was a fabulous agency in 2012 and 2013. When I brought my husband home, who has Parkinson's and Spinal Stenosis, I never thought that 4 and one half years later, he would be still managed at home. I requested Heaven Scent after he is recovering from the flu, the Physical Therapist and Speech Therapist have been great. The Occupational therapist had a very depressing conversation with myself and my husband. It was in humane to say the least. Today, the Aide that cancelled three times in less than two weeks caused my husband to fall in the shower. My regular aide that is fantastic was assisting her and saved my husband from injury. The aide had checked off on the sheet, things that she had not done. I marked through them with x's. She stated that it was too dangerous to take care of my husband. They are not staffed to take care of individuals and certainly not, those that need it the most. My husband was much sicker and the shower was not, as handicapped in 2012 and 2013. What an incredible change!!!

  • Christina C ★★★★★ 7 months ago

    The nurse was ok but physical therapy people was bad my mom had a stroke they tried to say my mom wasn't gone get better and my mom trusted them and told them some personal issues instead of helping the peaceful the walk to dad and report unstable home Ann's she still not walking

  • Patricia Knowlea ★★★★★ 12 months ago

    The nurses were good but the office was terrible. I had insurance issues (not my fault) and was made to feel that I wss a liar. Additionally I was charged for services that my insurance told me I was not responsible for. Would not reccomend them at all.

Heaven Sent By Home Town Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Private Duty Home Care
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Heaven Sent By Home Town Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

VA
Begins Patient Care in Timely Manner:

95%

91%
Teaches Patients or Family About their Drugs:

100%

93%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

96%
Checks on Patients Flu Shot:

68%

75%
Checks on Patients Pneumonia Shot:

78%

79%
Foot Care For Diabetes Patients:

100%

95%
Checks Patients For Pain:

63%

0%
Treats Patients Pain:

56%

0%
Treats Heart Failure Symptoms:

56%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

69%

0%
Included Treatments to Prevent Bed Sores:

73%

0%
Checked Patients For the Risk of Bed Sores:

93%

0%
This
Agency

VA
How Often Patients Improved Walking:

46%

54%
How Often Patients Improved Getting Out of Bed:

19%

16%
How Often Patients Improved Bathing:

11%

13%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

97%

79%
How Often Patients Improved Taking Medication by Mouth:

50%

49%
How Often Patients Had to be Admitted to the Hospital:

16%

16%
How Often Patients Needed Urgent Care From the ER:

12%

13%
Pageviews Total:

10%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Heaven Sent By Home Town Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heaven Sent By Home Town Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

VA
Home Health Team Gave Care in a Professional Way:

85%

89%
Communicated Well With them:

85%

87%
Discussed Medicines Pain & Home Safety:

83%

82%
Gave their Home Health Agency a Rating of 9 or 10:

79%

84%
This
Agency

VA
Would Recommend the Home Health Agency to Friends & Family:

75%

80%
Completed Surveys:23929,998
Response Rate:

21%

29%

Cities Served by Heaven Sent By Home Town Health Care

Heaven Sent By Home Town Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Carson, VA
Charles City, VA
Chesapeake, VA
Chester, VA
Chesterfield, VA
Church Road, VA
Colonial Heights, VA
Dendron, VA
Dewitt, VA
Dinwiddie, VA
Disputanta, VA
Ford, VA
Fort Lee, VA
Glen Allen, VA
Hampton, VA
Henrico, VA
Hopewell, VA
Manakin Sabot, VA
Mc Kenney, VA
Mechanicsville, VA
Midlothian, VA
Newport News, VA
Norfolk, VA
Petersburg, VA
Portsmouth, VA
Powhatan, VA
Prince George, VA
Richmond, VA
Sandston, VA
Spring Grove, VA
Stony Creek, VA
Sutherland, VA
Virginia Beach, VA
Waverly, VA



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