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Hospice of Northern Virginia

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Overall Rating 1.0 / 5.0 ★★★★★

  • Catherine Tipton
    ★★★★★ 7 months ago

    Please, never entrust your loved one to this facility. While the staff members are courteous and kind, the service is abysmal. We were promised a nurse would come to our home the night our loved one arrived from the hospital. No one showed up until I called the main office. We were promised a visit from a critical care nurse. Never happened. We were told supplies were ordered and would arrive the next day. Exactly TWO of the SIX items allegedly ordered arrived DAYS later. Our loved one's PCA pump showed he had 87 ml of medicine left when he, in fact, had NO medicine left. Apparently the nurse who upped his dosage amount forgot to adjust the volume. We were supposed to have a visit from a CNA to help with our loved one's bath. The CNA never showed, never called, and when I called the office to inquire I was told we would only receive a visit from a replacement CNA IF two other patients canceled their appointment. I am sick inside because now I have to find a new hospice facility for a man who is already measuring the rest of his life in DAYS. There is NO excuse for the level of incompetence we experienced with this facility.

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