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Prince William County Health District

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Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    7/18/2017 My husband went to this clinic to get a TB test a few problems arise 1- they did not want to use his insurance they offer him to pay out of packets and did not accept his flex card to pay 2- they offer him only one test at$55 dollar and when he question the price then they offer him another option that will only cost him$23 3- he sat there for 4 hours before they attended him with a child 4- Although my husband looks Hispanic he doesn't speak Spanish and while he was in the line a person came behind him and he was helped before my husband . My husband stood there until a Spanish customer service came supposedly to help him which he didn't understand which was pointless . Now I know where my tax dollars go and how racial profiling and eliteracy put together are the new definition of customer service in Woodbridge .Please educate your staff in good customer service specially all of your Spanish staff on understanding that you should serve customers as they walking and not by ethnicity And please put clear guidelines or regulation of your insurance procedure/ payment or your preferred method since your customer service did not take the flex card which is accepted everywhere

  • ★★★★★ 2 months ago

    Everybody else was great except for one receptionist named Daisy. She was very rude to me and does not know anything about customer sevice.

  • ★★★★★ 3 months ago

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