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Heaven's Touch Nursing Services

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  3. Virginia (VA)
  4. Richmond
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 4 years ago

    Horrible!!! The staff that run the facility and the nurses are of two different breed. The people they employ are usually genuine and sincere however the people that the family actually have to deal with and work together are uncaring and unprofessional. They do not seem to understand that their employees are in-turn working for the family as well and notice is needed when someone can not show up to work. When requesting respite hours they do not let you know when they can not fulfill them until you ask on the day where the next person is. They (per the staff themselves) do not have staff on a holiday which is usually when a family would need care for a loved one. Heaven's Touch does not care your tenure with company nor build rapport with their clients, when something goes array there is an immediate stop without care to the patient even when the situation is only politics and is resolved. There are never any apologies or ownership for them turning your life upside down and a blatant disregard for CARE if if you ask me. The owner is very confrontational and seems angry more often than not causing you to even wonder what you did wrong when you are the one that chose the company to start with. It feels like they assume you are not wanting to help or care for your family member and treat everyone without giving them the benefit of the doubt or and stereotyping/generalizing everyone to what must have been their worse client ever. I spend more time fighting the company than living my own life. Wouldn't recommend

  • ★★★★★ 4 years ago

    Excellent group of peole to work with and for. I recommend highly. If I was still in the area, I would still working for them.

Heaven's Touch Nursing Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Heaven's Touch Nursing Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.

This
Agency

VA
Begins Patient Care in Timely Manner:n/a *

91%
Teaches Patients or Family About their Drugs:n/a *

93%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:n/a *

96%
Checks on Patients Flu Shot:n/a *

75%
Checks on Patients Pneumonia Shot:n/a *

79%
Foot Care For Diabetes Patients:n/a *

95%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

VA
How Often Patients Improved Walking:n/a *

54%
How Often Patients Improved Getting Out of Bed:n/a *

16%
How Often Patients Improved Bathing:n/a *

13%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

79%
How Often Patients Improved Taking Medication by Mouth:

0%

49%
How Often Patients Had to be Admitted to the Hospital:

0%

16%
How Often Patients Needed Urgent Care From the ER:

0%

13%
Pageviews Total:

12%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Heaven's Touch Nursing Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heaven's Touch Nursing Services to other home care agencies. More Info

Patient Surveys:
This
Agency

VA
Home Health Team Gave Care in a Professional Way:n/a *

89%
Communicated Well With them:n/a *

87%
Discussed Medicines Pain & Home Safety:n/a *

82%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

84%
This
Agency

VA
Would Recommend the Home Health Agency to Friends & Family:n/a *

80%
Completed Surveys:n/a *29,998
Response Rate:n/a *

29%
* No survey results are available for this period.

Cities Served by Heaven's Touch Nursing Services

Heaven's Touch Nursing Services serves ZIP codes that encompass all or part of each of the cities listed below.

Chesterfield, VA
Henrico, VA
Petersburg, VA
Richmond, VA



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