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Home Instead Senior Care

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  3. Virginia (VA)
  4. Virginia Beach
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Overall Rating 3.7 / 5.0 ★★★★★

  • John Sullivan ★★★★★ 2 years ago

    Came home to find my Mom soaked in urine and covered in feces as the aide left my Mom sitting all day with no assistance. I called the Home Instead owner and was initially ignored. When I finally reached him to discuss the matter, I was cursed out, called names and hung up on. Home Instead was reported to Dept. of Health and was found to be deficient in caring for my Mom. The aide actually admitted to her actions! I'm certain my Mom isn't the only one to be treated this way and the owner obviously could care less about their customers. I'd stay as far away from Home Instead as possible if you don't want your parent to be neglected and you don't want to be cursed at and told you're "harassing him". Thousands of dollars a month and they neglect your parent....There were days when aides showed up hours late and I was still charged for an entire day. Couple of occasions when nobody showed up and the office told me an aide was with my Mom. I was standing in my kitchen when I called and nobody was at my house. Unethical liars.

  • Sue Goering ★★★★★ a year ago

  • Latonya Johnson ★★★★★ a year ago

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