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Waterford On South Hill Home Health

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Debbie Cda
    ★★★★★ 7 months ago

    We are a place of business and witnessed a Driver of a Touchmark van drop off an elderly couple to the dental office next door. The driver did not even pull into the parking lot and dropped them off on the complete opposite side of the building of the handicap access ramp. He dropped the couple off and then left before knowing if they got into the office safely or knew where they were going. The elderly man was in a walker and very obviously struggling to get around. They had no idea where they were suppose to go and the temperature was below freezing with very icy conditions. We called the dental office so they knew that their patients were lost outside of their office and needed assistance. They promptly went outside to assist. Touchmark drivers should at the very least drop their patients off at the handicap access ramp and make sure they know the door they are suppose to enter. I definitely would not want any of my family members to be in their care.

  • Jenifer Johnston
    ★★★★★ 4 years ago

    I had very little experience with retirement communities before coming to work at Touchmark on South Hill. One would expect a retirement community to be a sad place. This could not be further from the truth. Touchmark South Hill is a vibrant community that I would not hesitate to encourage my family and friends to consider if they had a loved one who was at the stage where they needed a retirement community. From Independent Living, Assisted Living, Skilled Nursing and our Memory Care Unit, the staff are dedicated, competent and compassionate. My fellow employees - from upper level managers, administrators, to the floor staff - all take very seriously our mission of enriching our residents' lives. I am honored to be able to work with such people and to be able to serve our residents. I learn something every day from interacting with such amazing people, and I feel that it is not I enriching their lives; they are enriching mine.

  • Merri Lee Keatts
    ★★★★★ 5 years ago

    Planning for a significant life change, such as moving into retirement living, is uncharted territory for most people and their families. As an employee of Touchmark on South Hill, I have discovered the Administrators, Managers and support staff have hearts way too big to capture. Every day I am at work, I see Senior Citizens receiving the support and love they need. As someone who grew up in a small farming community, I see that same closeness and caring that can often disappear in a larger environment. It is a great privlege to know the people who live at Touchmark on South Hill and to work with fellow employees who are making sure that our residents live a life of meaning and purpose.

  • Pauli Ward
    ★★★★★ 3 years ago

    I was hired as a life enrichment coordinator in Assisted Living and worked in the same position for five years. I found the residents wonderful to work with and the staff really had a heart for the residents. I highly recommend Touchmark as a top notch community to live in. I moved out of state and miss the residents and staff tremendously!

  • Linda Heyamoto
    ★★★★★ 4 years ago

    Our Mission at Touchmark on South Hill is "To enrich people's lives." I have worked here for almost two years and am thankful each day for the relationships that continue to enrich my life.

Waterford On South Hill Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Waterford On South Hill Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

WA
Begins Patient Care in Timely Manner:

97%

90%
Teaches Patients or Family About their Drugs:

99%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

79%

79%
Checks on Patients Pneumonia Shot:

88%

84%
Foot Care For Diabetes Patients:

99%

95%
Checks Patients For Pain:

68%

0%
Treats Patients Pain:

63%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

65%

0%
Included Treatments to Prevent Bed Sores:

77%

0%
Checked Patients For the Risk of Bed Sores:

97%

0%
This
Agency

WA
How Often Patients Improved Walking:

53%

55%
How Often Patients Improved Getting Out of Bed:

17%

15%
How Often Patients Improved Bathing:

11%

15%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

89%

87%
How Often Patients Improved Taking Medication by Mouth:

43%

48%
How Often Patients Had to be Admitted to the Hospital:

15%

14%
How Often Patients Needed Urgent Care From the ER:

10%

15%
Pageviews Total:

5%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

1%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Waterford On South Hill Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Waterford On South Hill Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

WA
Home Health Team Gave Care in a Professional Way:

88% *

87%
Communicated Well With them:

88% *

84%
Discussed Medicines Pain & Home Safety:

77% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

89% *

81%
This
Agency

WA
Would Recommend the Home Health Agency to Friends & Family:

79% *

78%
Completed Surveys:83 *14,473
Response Rate:

37% *

27%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Waterford On South Hill Home Health

Waterford On South Hill Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Airway Heights, WA
Chattaroy, WA
Cheney, WA
Colbert, WA
Deer Park, WA
Greenacres, WA
Liberty Lake, WA
Mead, WA
Medical Lake, WA
Nine Mile Falls, WA
Otis Orchards, WA
Spokane, WA
Valleyford, WA
Veradale, WA



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