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Keelers Home Nursing Supply

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  3. Washington (WA)
  4. Yakima
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Kerry Reed
    ★★★★★ 8 months ago

    I have been using Keelers through the Veterans Administration for my oxygen. They truly care about the Veterans that they service. It is nice to feel like and be treated like I am someone and not just another number. They prove it is not just a saying "thank you for your service" they show it.

  • T Miller
    ★★★★★ 2 years ago

    This company has the worst customer service ever! Have no respect for the customer. I was referred to this company by another fellow wheelchair user. I needed a new wheelchair with a tilt and could only qualify for a modification. After the fitter came to my house and evaluated my wheelchair. He said he would submit my paperwork for a physical therapist to come and evaluate me as this is a medicare requirement. This was June of 2014. After two months of not hearing from anyone I began to call Keeler's and ask for the gentleman who came to my home. I would leave messages but no one would ever call me back. They were not forwarding him the messages. Fast forward to June of 2015 I finally was able to get the modification evaluation and paperwork submitted. It is now August, and I've been told that the parts were ordered to they didn't tell me that, that there was a problem with their account with the vendor, to as of Monday 8/19/2015 that they are now having problems with vendor. But i'm hearing this from the receptionist Carol because they will no longer talk to me. I left messages with the owner, the office manager, the person Tawnee who flat out was lying to me the whole time. I cannot believe that they could treat a person like they have treated me. Do Not use these people!! They do not care. I honestly wish I could sue them.

  • Wendy Nevers
    ★★★★★ 3 years ago

    Avoid. Have your stuff shipped in from somewhere other than Yakima county. There is very little business competition in this rural area and it shows sometimes in the lack of customer service and flat-out crummy behavior by some businesses, and lack of sophistication and efficiency other places. Keeler's is a prime example. Keelers routinely didn't get orders right, their delivery guy had poor personal boundaries and lacked respect for us in our own home, and would not pre-arrange delivery times and days. When we eventually got some new equipment elsewhere and made the round trip to town in order to return the replaced equipment to Keeler's, we stood in their lobby and argued with them for about 45 minutes to get them to accept the stuff back. We weren't even responsible for it, the patient's other parent was who their contract was with. We were just doing the right thing by bringing it back. The people at the desk were not helpful. They claimed we needed a prescription in order to return equipment. Their delivery driver showed up unannounced at our house several times and expected me to stop working (stop working the job that provided the insurance that paid their bills) and let him in to search the patient's room for equipment, when the patient and the patient's parent weren't there (school and job, just like any other family). When my spouse didn't have a contract with them. When the parent with the contract lived 10 miles away. When some of the equipment was still needed. When I don't have any responsibility associated with the patient or the equipment. Like he could just drop in any old time. I did not let him in. First time I met the driver just before Keeler's services were to begin, he was there to see where the equipment would be used, and after I showed him the shelves next to the head of the bed and I said the closet on the opposite side of the room was NOT available to nurses or for medical equipment, he turned around and opened the closet. Right in front of me. As might be guessed, I installed locks on the closet after that.

  • Daniel Fragione
    ★★★★★ a year ago

    Awful services

  • A Google User
    ★★★★★ 5 years ago

    Awful customer service.




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