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Mayo Clinic Health System-Eau Claire Hospital

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I have had multiple negative experiences here. Most recently, I experienced an anterior dislocation on a newly revised hip replacement. After I woke from sedation, an xray revealed that the closed reduction had not kept the hip in place. Their orthopedic surgeon opted to have an ambulance transport me to Rochester, where my ortho is located. When I arrived it was immediately asked of me, by a 5th year resident, "Who put your leg in a brace?" Apparently, this device is the correct way to hold in posterior dislocations, not anterior. This approach not being correct for the given type of dislocation was later repeated by my surgeon. I was also given coffee with creamer by the nursing staff, which made the anesthesiologist there irate. In fact, I was given a refreshed cup just before my transport arrived, and was loaded into the ambulance with it. Having creamer in my stomach put me at risk for aspirating vomit, if sedated. An experience 2 months ago was equally disturbing. I was having cycles of repeated partial dislocations of my original hardware, which would go on for minutes to hours. It was so painful it caused me to shake. Instead of offering effective pain control meds, I revieved an injection of an NSAID. Instead of taking xrays, I was discharged. I made it as far as the receptionist desk, before a new cycle started up. I was unable to bear weight on the affected side, so was left to try and walk it out by holding on to the reception desk, so as to not fall. The partial dislocations emitted a loud snapping sound, which was heard by multiple staff. Rather than actually doing something to help me, I was asked by a male nurse if I wanted to be wheeled to my car. I replied with an "I can't even use my leg properly enough to walk. And you think I'm going to get behind the wheel of my car? I'm fine right here." He proceeded to stand watch over me, but not in a concerned manner. His stance and body language very much made it clear he wanted me to leave. The only threats posed here were on their part: threat to my personal safety, threat to my physical well being, and threat to anyone who I would have encountered if I were to attempt driving. Two weeks later, thanks to an appropriate response by the staff at the Red Wing Mayo ER, I was back in Rochester, undergoing a revision. My cup liner had worn so much from the partial dislocations that a piece had actually broken off. This then allowed the titanium ball at the top of my femur to get jammed up into the upper most interior corner of the cup space (impingement). Had the staff here actually generated images of my hip, as they should have, I would have been spared two of the most agonizing weeks of my life. Thankfully it was caught before the impingement gave way to a fractured pelvis and most severe type of dislication.

  • ★★★★★ 5 months ago

    The staff is very nice and help comfort you. An unwanted visit to the ER and they did a great job of helping me relax. Going there to support others the staff has always treated them well and incredibly friendly. The doctors are very open and explain things very well.

  • ★★★★★ 6 months ago

    Wonderful doctors and staff. Everyone is so friendly and helpful. The doctors that I have met are extremely knowledgeable and caring, always going the extra mile for me.

  • ★★★★★ 2 months ago

    Had a few surgeries there. It is now Mayo Health system.

  • ★★★★★ 8 months ago

    Every time I have been seen there I have been treated with much respect and cared for very well, every time!

Mayo Clinic Health System-Eau Claire Hospital Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Mayo Clinic Health System-Eau Claire Hospital is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

WI
Begins Patient Care in Timely Manner:

92%

90%
Teaches Patients or Family About their Drugs:

99%

94%
Checks Patients Risk of Falling:

98%

99%
Checks Patient For Depression:

92%

98%
Checks on Patients Flu Shot:

80%

75%
Checks on Patients Pneumonia Shot:

97%

83%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

54%

0%
Treats Patients Pain:

57%

0%
Treats Heart Failure Symptoms:

53%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

62%

0%
Included Treatments to Prevent Bed Sores:

59%

0%
Checked Patients For the Risk of Bed Sores:

83%

0%
This
Agency

WI
How Often Patients Improved Walking:

43%

50%
How Often Patients Improved Getting Out of Bed:

20%

15%
How Often Patients Improved Bathing:

12%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

73%

80%
How Often Patients Improved Taking Medication by Mouth:

47%

44%
How Often Patients Had to be Admitted to the Hospital:

18%

16%
How Often Patients Needed Urgent Care From the ER:

15%

14%
Pageviews Total:

12%

0%
Pageviews From Search Engines:

4%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Mayo Clinic Health System-Eau Claire Hospital reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Mayo Clinic Health System-Eau Claire Hospital to other home care agencies. More Info

Patient Surveys:
This
Agency

WI
Home Health Team Gave Care in a Professional Way:

92%

88%
Communicated Well With them:

86%

86%
Discussed Medicines Pain & Home Safety:

92%

84%
Gave their Home Health Agency a Rating of 9 or 10:

84%

84%
This
Agency

WI
Would Recommend the Home Health Agency to Friends & Family:

82%

79%
Completed Surveys:10617,182
Response Rate:

35%

35%

Cities Served by Mayo Clinic Health System-Eau Claire Hospital

Mayo Clinic Health System-Eau Claire Hospital serves ZIP codes that encompass all or part of each of the cities listed below.

Almena, WI
Altoona, WI
Arkansaw, WI
Augusta, WI
Barron, WI
Bloomer, WI
Boyceville, WI
Cadott, WI
Cameron, WI
Chetek, WI
Chippewa Falls, WI
Clayton, WI
Colfax, WI
Cornell, WI
Cumberland, WI
Dallas, WI
Durand, WI
Eau Claire, WI
Eleva, WI
Elk Mound, WI
Elmwood, WI
Fairchild, WI
Fall Creek, WI
Glenwood City, WI
Holcombe, WI
Independence, WI
Jim Falls, WI
Knapp, WI
Menomonie, WI
Mondovi, WI
New Auburn, WI
Osseo, WI
Plum City, WI
Prairie Farm, WI
Rib Lake, WI
Rice Lake, WI
Ridgeland, WI
Stanley, WI
Strum, WI
Turtle Lake, WI
Wheeler, WI



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