Apria Health Care
Service Area for Apria Health Care
Overall Rating 1.9 / 5.0 ★★★★★
Ben Schilling★★★★★ 2 weeks ago
They sent me a letter asking me to call them. The phone number they provided has been disconnected. One star, because that's as low as it goes.
Paul Anderson★★★★★ 7 months ago
These people don't care. They don't care about customer service, responding to requests, fulfilling your order, sending the right equipment. They. Just. Don't. Care. The automatic phone call to re-order supplies never once got my order right. I have a box of supplies that were sent incorrectly. I have disputed the charges and months later, got a refund. Kept the supplies too....they don't care. Called to talk to a person instead of the robot. He was super helpful, friendly, seemed competent. But, alas, he never shipped my order...the order he said I would have the following week never arrived. I called to follow up: they have no record of my order, wanted me to start over. These are medical supplies, people. Not pizza, not socks, not garbage bags. Bunch of clowns. If you can go elsewhere (and you can) go elsewhere. This is a waste of time and money, a source of frustration and anger at a company that just doesn't care about you as a client, a patient, a customer, a person. THEY DON'T CARE. Had to give them one star....would have given less if it was an option
Jeff Foglia★★★★★ 2 months ago
I've learned from the provider the local people are ok but the national organization is totally frustrating inepp and intrusive. I recieved 3 calls from national callcenter from a clueless person who was reading some script but was unable to answer any question I had. They were over due on delivery. She kept telling me I need to go back to Dr.- which wasn't true. Now I'm trying unity point- still waiting...
Anthony Hermann★★★★★ 4 months ago
I called to find out information about BiPap versus CPAP and AutoPAP machines. The staff was very helpful and courteous and did some checking around before getting information back to me. Really appreciate the service I received today.
LaurieB MadCity★★★★★ 11 months ago
Wow, these reviews! Okay, well I just called for the first time, new patient, and immediately got receptionist. Totally friendly and professional. Set up an appt. for 2 days from now. I think maybe they responded to your complaints and have improved service. I will review again after I actually meet with the respiratory therapist.