Apria Health Care
Service Area for Apria Health Care
Overall Rating 1.0 / 5.0 ★★★★★
Bethany Pankratz★★★★★ a year ago
i only give one star because Google won't let me give zero. Apria is absolutely THE WORST. Over the course of 5 weeks, I had to follow up 4 times with them to check on the status of a breastpump order. 3 of the conversations Included me giving my insurance information again because it still was not on file. At this point I was told my order was to be processed, but again that I should follow up if I didn't hear back. (They must build this line into their script.. How encouraging.) The last conversation I had with them they finally told me that other insurances covered breast pumps through them, but mine only covered respiratory supplies, so I was being denied. Hate to think what others with more urgent needs are dealing with with this place. Unacceptable.
Dawn Sonnenberg★★★★★ a year ago
Rating Apria with a #1 is being too kind. I am waiting over 3 weeks to get medical supplies and the customer service reps continue to make the same mistakes with my order. I so miss the days when I could walk into the Neenah, WI location. Staff there that was so helpful. I hate the call center approach. Time to look for a new provider - will not use Apria again. Amazing when you go online to view all the comments and all I see are negative (close to 500 on a Consumer Report site). I am surprised Apria is still around.