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Apria Health Care

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  3. Wisconsin (WI)
  4. New Berlin
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Overall Rating 1.0 / 5.0 ★★★★★

  • Brad Groeschl ★★★★★ a week ago

    Absolutely the worst customer service people in the business. Tell them I need an itemized bill to pay for my C-PAP supplies, they say they can't provide on e until AFTER i pay, how B.S. is that?!! And their phone system is the worst to deal with, can barely hear what they are trying to tell you on the automated service. And when they leave a message, they mumble and talk so fast I can't hear what they are saying. I wear hearing aids and had to call my wife or son over and they couldn't decipher it!! Called my insurance company who apologized on their behalf and have hooked me up with a new provider. Good riddance to bad rubbish!!

  • Ashleigh Faith ★★★★★ 2 months ago

    The worst costumer service ever. If you can use another company do it. I was forgiven their number to get a breast pump by my insurance and they after 3 phone calls to verify my information they call and tell me that they don't supply best pump s for my insurance company. Which is not the case according to my insurance company but I ended up just starting this process over with another company. They are the worst.

  • Robert Dayton ★★★★★ 8 months ago

    TERRIBLE customer service.... We are trying to buy diabetic supplies from them and they are making the process extremely painful. The customer service reps are useless, unhelpful, and uncaring of your situation. They try to act like they know what they are talking about when they don't have a clue. Unfortunately, they are the only DME provider my health insurance covers that has the item we need. Otherwise, we would not do business with these people. If you can use another provider for whatever you trying to purchase, I would use them instead. If possible, avoid this company..... AVOID!

  • Kathy Miller ★★★★★ 12 months ago

    I have been dealing with them for almost 5 months trying to get a billing issue taken care of, they do not submit the proper documentation to my insurance company, deny getting notifications from the insurance company, and after speaking directly with someone at the local office today I was told I need to call an 800 number and speak to the billing dept. The phone tree they use is almost impossible for a layman to navigate, took me 3 attempts to get connected to a person who merely kept apologizing (so fake) and told me that the insurance company has to contact them directly in order to get this straightened out. When I asked WHY I wasn't told this before, WHY was I repeatedly assured that Apria would resubmit the bill with the correct documentation if that was not the case, all I heard was "I am so sorry for your inconvenience. But..." What a bunch of crap. Basically I was on the phone for 20 minutes to accomplish absolutely nothing except listen to a prepared speech and false apologies.

  • Michael Tripi ★★★★★ a year ago

    One star is too much ...... 9 hours of BS with these people its know 9:30 pm on a Friday sorry you don"t have the right insurance and NO we don't bill customers direct. My Dad will die without oxygen Apria doesn't care. Had to go to ER dads stats drop when he sleeps found Home Care Medical. if you need health care service go to Home Care Medical they are the BEST brought us equipment at 1am set it up the whole nine yards




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